FAQ

To place an order, simply choose the desired product, add it to your cart, and proceed to checkout. Fill in the required information and select your payment method. The order will be processed and shipped as soon as possible.

Once the order is being processed, it might be difficult to change or cancel it. If you need to make changes, please contact our customer service team as soon as possible, and we will do our best to help.

Yes, we offer free shipping for orders over a certain amount (e.g., €50). For more details on shipping terms and prices, please refer to our shipping section.

Delivery time depends on your location. Generally, it takes between 2 to 5 business days. For more precise delivery information, please check our shipping section.

If you're not satisfied with a product, you can return it within 14 days of receiving it. The item must be undamaged, unused, and with all tags attached. You can find more information about the return policy in our return terms section.

Unfortunately, we do not offer an exchange service. If you need a different size, please return the product and place a new order according to your preferences.

You can check your order status by logging into your account on our website or by contacting our customer service team. We’ll be happy to provide you with the information.

We take your privacy very seriously and ensure that all your personal data is processed in accordance with applicable laws and our privacy policy.

If you have any questions or need assistance, you can contact our customer service team via email or phone – you’ll find the details in our contact section.